Frequently Asked Questions

Bullion Brother is a trusted online retailer specializing in precious metals and rare coins, including gold, silver, platinum, and copper products. We aim to provide high-quality bullion products with competitive pricing and exceptional customer service to collectors and investors worldwide. We are a family-owned Christian business run by precious metals stackers for precious metals stackers and collectors.

** PLEASE NOTE: As of February 2026 - we have suspended further international shipping orders and will be looking forward to offering international shipping again in the near future. **

Yes, we ship to most countries worldwide, including the UK, Canada, and Australia. Please note that shipping costs, delivery times, and customs duties may vary by location. International shipping rates are calculated manually. To place an international order, select local pickup at checkout and email us at support@BullionBrother.com to get a shipping quote.

For U.S. orders: Standard direct shipping is $9.

For international orders: Shipping typically costs between $45 and $80 per 500oz for most locations.
(Please note: Effective February 2026 - International shipping is on pause and unavailable until a future date)

Domestic orders typically ship within 1-3 business days of cleared payment and arrive within 3-5 business days after shipping. International orders vary depending on the destination but usually take 7-14 business days. Tracking information will be provided via email once your order ships.

Warehouse Stock means the item is available but not currently at our shipping facility. Items in warehouse stock are currently in a secured storage facility and take 5-10 additional business days to be moved from secured storage to our order fulfillment department.

Yes, all products sold on Bullion Brother are guaranteed authentic and sourced from trusted mints and refineries worldwide. Many of our items come with certificates of authenticity (COA) when provided by the mint. In addition to this, we test all incoming metals with the latest precious metals verification technology.

We accept a variety of payment methods, including:

• Zelle
• Personal Check
• Money Order
• Cashier's Check
• Deluxe ECheck
• Bank Wire Transfers
• PayPal
• Credit/Debit Cards

Please note no matter which payment method you opt for you will be prompted for a credit/debit card to lock in your price, verify your identity, and in case of order cancellations to enforce our market loss and restocking policies. Your credit card will not be charged without your knowledge.

For Zelle payment you will select this option at checkout. For this option the payment wont be made at the time of check out rather you will need to go and manually send the payment from your Zelle app or banking app after the transaction. Once the order has been placed your sales receipt email will provide our Zelle information. Please be sure to make the Zelle payment within one business day of placing your order. If you have an issue with Zelle daily limit you can send the max each day until paid off within reason. Please send us an email at Support@BullionBrother.com if you are having Zelle limit issues so we can accommodate the payment schedule.

For Personal Checks, Cashiers Checks, and Money Orders the sales receipt email will provide you with the address to send the check to. Or if you would like to use this method and were not provided with the address please let us know and we can send it to you directly. Be sure to mail your check within one business day of placing your order. Write your order number on the memo line of your check. Once your check is received, we will email you a Paid email. Please keep in mind, our insurance policy requires us to allow money orders/certified checks 3-5 business days to clear and personal/bank checks 5-7 business days to clear.

For Deluxe E-Check you will need to sign up on the website below and link your checking account. This process will take 2-3 days. Once set up you can email checks to anyone with an email account and they can print them off and deposit them like normal checks. This is the preferred method other than wire for larger amounts. It's also the primary method that dealers use between each other. The website is professional and secure. https://my.echecks.com/welcome

For larger transactions, wire transfer is always the best option. If you select wire transfer at time of checkout then our wire information will be emailed to you in your sales order receipt email. Please let us know via email if you would like to submit a wire transfer and cant locate our wire information.

Please note for PayPal and CC orders, the delivery address needs to match the information provided by PayPal or the CC company.

No, there is no minimum order requirement. Whether you’re purchasing a single item or bulk quantities, we’re here to meet your needs.

If your package arrives damaged, please contact us immediately. Retain all packaging materials and take photos of the damage to assist with our investigation.

 We strive for 100% customer satisfaction, however we are not able to offer returns on bullion products due to the volatile nature of precious metals markets. All bullion product sales are considered final.  This includes, but is not limited to: Gold, silver, platinum, and palladium bullion coins / Bullion bars and rounds / Fractional bullion products / Any product priced primarily based on live spot market pricing.

Once your order is confirmed and pricing is locked, the transaction is considered binding and non-reversible. Precious metals prices fluctuate continuously. By placing an order with Bullion Brothers LLC, the buyer acknowledges and agrees that the buyer is 100% financially responsible for any market loss resulting from order cancellation, payment failure, return attempt, or refusal of delivery. Market loss is calculated as the difference between the original locked-in price and the price at which Bullion Brothers LLC is able to re-hedge, resell, or offset the position. If the market moves against the original order, the buyer is responsible for the full market loss amount, plus any applicable cancellation, restocking, or transaction fees.

All packages must be inspected immediately upon delivery. If there is any issue with your order (including damage, discrepancy, or shipping error), Bullion Brothers LLC must be notified in writing within two (2) business days of confirmed delivery. Failure to notify us within this timeframe will be considered acceptance of the order as delivered.

Eligible Exceptions (Non-Market Issues Only) -- While bullion sales are final, exceptions may be made solely in cases of carrier-confirmed transit damage or verified shipping error made by Bullion Brothers LLC. Any approved exception must meet the following conditions

• Item remains in original condition and original packaging
• Item has not been opened, altered, or tampered with

Unauthorized returns will be refused.

In the rare event that a bullion return is approved, the customer acknowledges and agrees that:

• All eligible returns will be refunded exclusively in the form of store credit.
• No cash refunds, credit card reversals, bank refunds, or original payment reimbursements will be issued for bullion products.
• Store credit will be issued only after the returned product is received, inspected, and confirmed to be in acceptable condition.

This policy exists to protect both the customer and Bullion Brothers LLC from rapid market fluctuations and pricing risk.

You are responsible for payment of return shipping & insurance costs. You accept liability for loss or damages on your returned items if you choose to ship your package through an alternate method and/or uninsured. Unapproved returns may be refused and returned to the sender. We reserve the right to issue a refund if a suitable exchange is not available.

All orders are discreetly packaged to ensure privacy and security. Products are securely sealed and padded to protect them during transit.

Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor the status and delivery of your package.

Yes, we offer a buyback program for gold, silver, platinum, and other metals. Please contact us at this link for current buyback rates and instructions.

You can reach our customer service team via email at support@bullionbrother.com .

All orders placed with us have a no cancellation policy. If you must cancel an order, a 10% restocking fee will be applied regardless of the order's status. You will also be charged for any market loss impacting the specific product that was ordered.

Precious metals like gold and silver provide a tangible asset that can help diversify your portfolio and act as a hedge against inflation. They have held their value for centuries and remain a reliable store of wealth. This is not financial advice; please do your own due diligence.

Currently, we do not provide storage services. We recommend storing your metals in a secure, insured facility or safe.

Yes, we provide wholesale pricing for bulk orders. You will need an EIN number, business bank account, and a sales tax exemption form to qualify. Contact us at Wholesale@Bullionbrother.com for details.

Yes, we welcome inquiries for custom products or specific items not listed on our website. Contact us, and we will do our best to accommodate your request.

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